Talking to your customers directly via chat, without the impersonal nature of email, is a great way to present a friendly face to your visitors. It’s More PersonalĪbove all, chat apps make the shopping experience more personal. That might be true, but it’s likely that they would make even more sales if they implemented a chat feature. After all, many shops don’t use them and they seem to do just fine. Why Should You Use a Live Chat Plugin?īefore we delve into the plugins, you might be wondering why you should use a chat plugin. We often find ourselves having to refer back to previous conversations and we need an effective way to do that. Having some form of dashboard where you can manage chats, view tickets and view previous chats is also something to look out for. Not everyone wants to be bothered by chat as soon as they land on a page, so setting intelligent triggers to show chat on an action can work well. AutomationĪ good WordPress live chat app will have some form of automation to provide a greeting to users and be able to work with triggers. Some chat apps naturally work with them while others use an API. WordPress Hooks or App Integrationīeing able to link your chat app to SalesForce, MailChimp, ZenDesk or other applications is a useful thing to have if you use those programs. The ability to change colors and fonts should be the minimum so chat can remain on brand. Therefore, some form of customization so you can fit it into your WordPress theme is essential. We want a chat app to stand out but for the right reasons. It needs to work on any device and any screen size, otherwise it will interrupt the user experience. With web use gradually shifting to mobile, your chat app should be as responsive as your website. There would ideally be a simple chat app to implement on your site and an equally simple app to use for chat. We consider the following to be the essential ingredients of any WordPress live chat plugin: Easy to UseĮase of use is paramount in an app you could be spending a lot of time with. The above are the ideal for live chat plugins but what should you be looking for when selecting one? What to Look For in a WordPress Live Chat Plugin? Being able to customize that greeting is equally important. While we all know it’s an app, a polite app that offers to help while staying out of the way is the best of both worlds. Proactive greetings are a standard part of chat apps and that’s a good thing. Including a survey within a chat app is a quick and easy way to integrate a survey into a website and gather important business intelligence. Surveys are an incredibly powerful way for businesses to assess customer satisfaction and gather feedback on quality and service. The ability to be able to raise tickets to track queries ensures nothing is forgotten and customers can follow up as required using ticket numbers. If you want your live chat function to be more than a quick Q&A, having an integrated ticketing system can help. Native integration means it has been written for WordPress and can work without APIs or third-party apps. If you’re depending on an app to provide customer service, you need to be able to rely on it. Many live chat apps will have standard design templates, while others will let you tweak the appearance to suit your theme. The design of the live chat app needs to fit into your WordPress theme but also stand out enough to be noticed. These aren’t mandatory but if they offer such features, all the better! There are a few characteristics a good WordPress live chat app should have if they are to deliver the complete experience.
If you run a small eCommerce website that covers different time zones, that can be quite the challenge! Key Features of Live Chat Live chat works against you because you need to be available to answer at all times of day or night. This can be enough to give a potential customer the confidence to buy. You also portray your business in a positive way and show how responsive you can be. It can work for you because you can answer any questions quickly and keep the visitor on the path to conversion. This can work both for you and against you. It’s an app that enables any visitor to your website to engage with you directly, in real time. Live chat is exactly what the name implies.
What to Look For in a WordPress Live Chat Plugin?.
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